Frequently Asked Questions

How do I contact Support Team?

How can I sell on Milay?

How to buy something on Milay?

How to report illegal activity on Milay?

General Information

Can I unsubscribe from the newsletter?

What is a "marketplace"?

Do you have any stores?

Do you have a delivery?

I've posted my ad but I can't find it on Milay. Why?

What can I do to sell better?

How do I take a selfie that ensures successful ID verification?

What happens after I click on "Post ad"?

Tips for creating an effective ad

My ad has been declined. Why?

Can I share ads on Facebook or Twitter?

How long will my ads stay on Milay?

What is a “zero-priority promotion”, and how can I avoid it?

Promo issues due to duplicate ads — why did this happen, and how do I fix it?

What’s “automatic ad sharing”, and how does it work?

Reasons for ad decline

Title: remove repeated words

Title: specify what you offer

Title: remove contact details

Category: change to [recommended category]

Price: adjust to market range

Description: edit to make it relevant

Photos: remove screenshots

Photos: remove photos with multiple items

Photos: remove images with Milay watermarks

Photos: remove non-original images

Photos: remove irrelevant images

Photos: remove contact details

Photos: remove price

Photos: remove low-quality photos

Photos: used earlier

Photos: remove logos

Photos: remove inscriptions

Photos: remove nudity images

Video: replace to match the ad

Mileage: correct to actual (km)

Color: correct to match the ad

Duplicate: such ad already exists

Prohibited: this can’t be posted on Milay

Should I pay before or after?

How can I protect myself from being scammed?

How can I be sure that I'll get what I requested?

What is ‘feedback’, and why is it important?

How to leave feedback about the seller?

Is there any moderation of feedback?

How can I react to feedback about sellers that other people posted?

Can I edit my feedback after it’s published?

I received negative feedback. What’s the best way to solve this?

What is ‘Appeal on feedback’, and when should I use it?

Jobs & Services

How to find a job on Milay?

How to find good candidates for jobs on Milay?

Feedback

What is ‘feedback’, and why is it important?How to leave feedback about the seller?Is there any moderation of feedback?How can I react to feedback about sellers that other people posted? Can I edit my feedback after it’s published? I received negative feedback. What’s the best way to solve this?What is ‘Appeal on feedback’, and when should I use it? See all FAQs